Job DescriptionKia India is hiring for Area Service Field Manager role for Kolkata location.

NIdeal candidate should hold a regular degree in Mechanical/Automobile Engineering and have similar industry experience from Passenger Car Industry with direct OEMs.

NExperience: 4 to 9 years

NNo of Open Position: 1

NRoles & Responsibilities:

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Business development - Ensure Repair Orders and Spare Parts retails in line with Dealer recent Vehicle sales, Customer Retention, sale of Service Programs through Channel Partners.
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Customer Satisfaction –Ensure high level of Customer Satisfaction - DCSI, low Customer complaints and Average Resolution of time.
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Process adherence – Regular OJT with Dealer manpower on Aftersales Processes, conduct regular audits and improve performance as per KIN standards.
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Manpower – Recruit critical manpower, support Dealer in training plan,



Regular assessment of manpower skill level and share input with Dealer Principal.
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Audits – Warranty audits, Infrastructure audit, Process Quality Audit.

Spare

Inventory audit.

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Network expansion and monitoring of workshop construction till workshop activation.
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Conduct Regional Service activities like Service Camps for promotion of Kia Brand and customer satisfaction.
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Follow up with Dealer team on payments for license renewals.
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Technical support – Preliminary level of technical support to Dealer, sharing information with HO technical team on critical technical issues.
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Implement KIN initiatives at Dealer level.
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Sharing of competition information with RSFM on regular basis.
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📌 Area Service Field Manager Secunderabad (India)
🏢 Kia India
📍 India