Qualification: Graduate in any discipline or equivalent relevant experience
Notice Period: Immediate joiners to candidates with up to 30 days' notice
Shift: US Rotational Night Shifts
Process: Voice – Insurance / Perks Support
Job Summary
We are looking for a Benefits Support Specialist to support benefit administration and related customer service processes. The role involves reviewing documentation, coordinating with providers and stakeholders, managing workflow activities, resolving exceptions, and maintaining service and quality standards.
For L2 responsibilities, the position will also involve handling more complex cases, supporting process improvements, and assisting less experienced team members.
Key Responsibilities
Process advantages and claims accurately.
Review documents and resolve requests.
Coordinate with providers and stakeholders.
Handle exceptions and escalations.
Maintain quality, productivity, and SLA standards.
Maintain accurate records and support process improvements.
Requirements
Graduate in any discipline.
1–6 years of relevant experience in insurance, healthcare, claims, advantages, or contact center operations.
Voice process experience preferred.
Good communication and problem-solving skills.
Comfortable working in US rotational night shifts.