The successful candidate will primarily focus on driving business results through the review of all transactions to determine business loss. The person will highlight anomalies and work towards the betterment of customer experience overall and also will receive inbound calls and make outbound calls in addition to the investigation steps, to make sure all check points are carried out for the best result.
Who You Are:
A graduate in any field
Experience in Fraud Investigation, Customer Service Field, Call Center, or Collections
Willing to work in night shifts
Listen to customers concerns, issues and questions
Resolve customers concerns and answer customers questions to your best ability
Maintain a positive attitude and calmly respond to customers complaints
Handle and gather confidential information
Identify False declines and action accordingly
Identify anomalies, system issue, errors, fraud trends on the platform and escalate/ raise slack tickets
Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks and cancel them from further processing
Ensure confidentiality of all information collected during investigation
Coming up with business strategies and process improvements
You also have:
Strong interpersonal skills
Solid verbal communicator
Ability to Multi-Task and work in a fast-paced, call center setting
Confident with Phone Inquiries
Great Problem-solving aptitude
Attention to Detail and Excellent Quality
Demonstrate robust skills of communication and analysis
A team player able to work in different scenarios, shifts and contribute to the team
Basic skills of MS Office
As Call Analyst, you will:
Strategic Thinking: Think strategically by clearly anticipating future trends and consequences
Drive for Results: Pushes self and others to exceed goals and achieve breakthrough results. Recognizes the key actions necessary to achieve results, establishes and communicates the priorities to supervisor, demonstrates persistence in removing barriers to achieving results, and encourages others to do the same
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.