Position Summary

This position is responsible of guaranteeing the positive client service, assisting the Administration team with calls, emails and live chat. They will be contacting clients, employees and carriers. Giving information about their current advantages and helping them through plan setup and coverage continuity. Contacting carriers to solve issues with employee benefits and active plans.

Essential Job Functions
Answering and responding to inbound escalated calls
Responding to escalated emails and live chat inquiries
Troubleshoot and research to resolve requests
Resolve complaints and issues
Escalate issues to supervisors and managers
Use the internal knowledgebase to quickly answer inquiries

Knowledge, Skills, and Abilities:
Knowledge of customer service best practices




Skilled in documentation and note-taking during calls
Excellent data entry skills
Empathetic and personable call demeanor
Proficient English writing skills
Work well under pressure and with various personalities

Education and Experience
Minimum 4years of experience working in a qualified office environment. Previous experience in customer service, a call center, PEO, payroll, taxes, benefits, human resources or equivalent is a bonus.
4-year college degree or equivalent work experience. Equivalent combination of education and experience may be substituted in lieu of degree.

📌 Benefits Supervisor Thiruvananthapuram (India)
🏢 Vensure
📍 India