HR Operations Assistant

nDigital HR | People Operations | Bengaluru, India | Abercrombie & Fitch Co.

nWhat Youll Do:

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- Serve as the primary point of contact for HR inquiries via case management, ensuring fast, accurate, and friendly support
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- Learn to troubleshoot Workday HCM and other HR system questions while guiding associates through common HR transactions such as:
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- Use case management, reporting, and analytics tools to track status, follow documented processes, escalate when needed, and identify recurring questions or process gaps
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- Support Workday feature releases by testing new functionality, documenting observations, and helping refresh support content
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- Assist with basic reporting, data reviews, and troubleshooting activities as you build familiarity with HR systems and processes
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- Personal data changes
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- Job changes, leave requests, scheduling, and benefits navigation
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- Talent, learning, and performance workflows
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- Create and update knowledge base articles based on recurring questions and new processes
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- Partner closely with HR Product, Workday Platform team, Payroll, Compensation, Benefits, HRBPs, and Store Operations teams to ensure seamless employee support
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- Maintain high standards of data privacy, accuracy, and compliance in all interactions
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nWhat You Bring:

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- Recent college graduate or early-career professional with interest in HR operations, employee support, digital HR, or SaaS-based systems
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- Some exposure to Workday is preferred, but not required; curiosity and the ability to quickly learn SaaS platforms are essential
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- Comfort navigating technology, asking thoughtful questions, and connecting how systems support business processes and employee needs
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- Strong written and verbal English communication skills needed to support HR inquiries across our global stores; able to translate technical steps into clear, service-oriented guidance
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- Flexible problem solver who can follow standard procedures, stay organized through changing priorities, and recognize when to ask for help or escalate
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- High attention to detail, willingness to learn, and comfort working in a quick-paced, team-oriented environment
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- Experience with customer support tools, ticketing systems, knowledge bases, or case management platforms is a plus
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nSuccess Outcomes:

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- Employees resolve their HR questions quickly and confidently, with minimal handoffs
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- Knowledge gaps are proactively identified and addressed in the knowledge base
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- Workday becomes the default system employees trust for HR support
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📌 Assistant Analyst, HR Operations (Bengaluru)
🏢 Abercrombie GCC India
📍 Bengaluru