Job Title : Agency Manager – Collection

Experience : 2 - 5 years

Job location : Kolkata, Ahmedabad

Core Responsibilities
Demonstrates an understanding of the role and importance of process management.
Able to work on contemporary systems for operations & collections.
Allocate delinquent accounts to Collections Agencies and Monitor the progress/ performance and drive resolution targets.
Notify & Follow-up with delinquent customers / accounts by mail, telephone, or personal visits to solicit payment.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of service, or credit contracts.
Answer customer queries regarding their accounts.




Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Record information about financial status of customers and status of collection efforts.
Manage operation activities with respect to Repayments and Debit authorizations.

Follow laid down processes by the Regulators and the company.

Preference and Experience
2 – 5 year experience in Collection Agency Management and Field Collections.
Positive Communication Skills (English is mandatory).

Academic qualifications
Graduate

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