:

Gather and document business and system requirements.
Prepare BRDs, functional specifications, user stories, process flows, and acceptance criteria.
Work with business teams, data scientists, and engineering teams.
Support AI-enabled solutions for fraud detection, risk, and banking operations.
Manage chargeback and dispute processes, including investigation, representment, evidence submission, reconciliation, and settlement.
Conduct workshops, solution walkthroughs, and user acceptance testing.
Track AI model and business performance.
Ensure compliance with banking, payments, and regulatory requirements.
Mentor junior analysts and follow best practices.

Duties:

5+ years of experience as a Business Analyst in banking or financial services.




Hands-on experience in chargebacks, disputes, fraud, or payment operations.
Valuable understanding of AI/ML concepts and business use cases.
Knowledge of retail banking, corporate banking, fraud management, investment banking, and wealth management.
Robust requirement-gathering and documentation skills.
Excellent communication and stakeholder-management abilities.
Experience with JIRA, Confluence, Visio, and MS Office.
Understanding of banking and regulatory compliance requirements.

📌 Business Analyst Gurugram
🏢 Qhive
📍 Gurugram