Job Description

Key Responsibilities

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- Conduct call monitoring and call auditing for sales processes.
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- Perform regular call calibrations with Quality, Training, and Operations teams.
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- Evaluate calls based on defined quality parameters and sales standards.
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- Provide structured call feedback and coaching to sales executives.
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- Identify quality and process gaps and recommend corrective actions.
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- Track quality scores and maintain QA/MIS reports.
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- Ensure adherence to process, sales, and compliance guidelines.
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- Support continuous improvement in customer experience and sales performance.
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Mandatory Requirements

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Experience in Sales Process Quality / QA

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Hands-on experience in Call Monitoring & Call Auditing

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Experience in conducting Call Calibration

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Strong experience in providing Call Feedback

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Good understanding of sales processes and quality parameters

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Solid communication and analytical skills

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Ability to work closely with Operations and Training teams

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Share CV: [email protected]

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Contact: Raksha Shukla – (phone hidden)

📌 Sales Auditor - Quality Analyst (Bhubaneswar)
🏢 Policybazaar.com
📍 Bhubaneswar