Company Description Wave Online LLC is a leading provider of Revenue Cycle Management (RCM) and Health Information Management (HIMS) solutions for a wide range of healthcare providers, including medical billing companies, hospitals, faculty practices, ambulatory surgery centers, long-term care facilities, and pharmacies. Since 1999, the company has focused on delivering high-quality patient care documentation across multi-specialty practices throughout the United States. Wave Online’s billing team offers deep expertise in end-to-end RCM, denial management and resolution, physician billing, accounts receivable recovery, and risk adjustment coding (HCC).

The organization emphasizes professional services and revenue cycle assessments to help clients optimize financial performance and compliance. Team members join a stable, established company committed to operational excellence and long-term client partnerships.

Role Description This is a full-time, on-site AR Caller – RCM Healthcare role based in Coimbatore. The AR Caller will handle outbound and inbound calls to insurance companies to follow up on claims, verify claim status, and resolve denials or underpayments.

Responsibilities include reviewing patient accounts, analyzing explanation of benefits (EOBs), updating account notes in the billing system, and coordinating with internal billing and coding teams to gather missing information. The role also involves ensuring timely collections on outstanding accounts receivable, escalating complex issues when necessary, and adhering to client-specific guidelines and compliance standards.



The AR Caller is expected to meet productivity and quality targets, maintain accurate documentation, and contribute to continuous improvement in the revenue cycle process.

Candidate should have 1+ years of experience in AR Caller.

Qualifications

- Candidates should possess knowledge of healthcare revenue cycle processes, including claims submission, A/R follow-up, denial management, and basic medical billing concepts.
- Candidates should possess strong communication skills for interacting with insurance representatives and internal teams, including clear telephone etiquette and concise documentation abilities.
- Candidates should possess analytical and problem-solving skills to interpret EOBs, identify root causes of denials, and determine appropriate resolution steps.
- Candidates should possess computer proficiency, including working with billing software, CRM or practice management systems, and basic MS Office applications.
- Candidates should possess organizational and time-management capabilities to handle multiple accounts, meet daily call and follow-up targets, and maintain accurate records.
- Prior experience in AR calling, medical billing, or RCM in a healthcare setting is preferred; exposure to US healthcare payers and terminology is an advantage.
- A minimum of a high school diploma or equivalent is required; a degree in commerce, healthcare administration, or a related field is beneficial.
- Ability to work versatile shifts based on client requirements, maintain confidentiality, and adhere to regulatory and company compliance standards.

📌 AR Caller - RCM Healthcare (Coimbatore)
🏢 Waveonline
📍 Coimbatore