Job Description

JOB DESCRIPTION – BUSINESS DEVELOPMENT EXECUTIVE

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Company: Joy N Crew Vacations LLP

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Location: Pune | Work from Office

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Employment Type: Full time

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Preferred Experience: 2–5 years in sales or business development within Travel & Tourism

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Industry Requirement: Travel & Tourism experience is mandatory.

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About the Role

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We are looking for a proactive, target-driven Business Development Executive to identify new business opportunities, acquire clients and travel partners, and generate profitable bookings. The role involves prospecting, client meetings, proposal preparation, follow-ups, negotiations, and relationship management for domestic and international travel products.

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Key Responsibilities

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1. New Business Development

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- Identify and approach potential clients, travel agents, corporate organisations, educational institutions, and other relevant business partners.
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- Generate qualified leads through outbound calls, networking, referrals, field visits, and digital outreach.
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- Understand customer travel requirements, budgets, preferences, and decision timelines.
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- Schedule meetings, present company offerings, and convert opportunities into confirmed business.
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- Develop an assigned territory or client portfolio to achieve monthly sales targets.
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2. Travel Sales and Conversion

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- Promote domestic and international holiday packages, customised tours, group departures, corporate travel, and educational tours.
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- Coordinate with the Products and Operations teams to prepare suitable itineraries and competitive quotations.
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- Follow up consistently on enquiries, proposals, and pending booking decisions.
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- Negotiate within approved pricing and discount limits while protecting booking margins.
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- Clearly communicate package inclusions, exclusions, payment schedules, and cancellation terms.
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3. Partner and Client Relationship Management

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- Build and maintain relationships with travel agents, corporate contacts, institutions, and direct customers.
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- Support onboarding and activation of new business partners.
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- Share relevant packages, destination updates, promotional offers, and departure schedules.
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- Generate repeat bookings and referrals through regular engagement and responsive service.
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- Identify opportunities to expand business within existing accounts.
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4. Booking Coordination and Collections

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- Ensure accurate collection and handover of customer requirements and booking information.
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- Coordinate with Operations, Ticketing, Visa, and other internal teams for smooth booking execution.
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- Follow up on customer and partner payments according to agreed schedules.
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- Escalate service concerns promptly and coordinate their resolution.
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- Ensure all customer commitments are aligned with confirmed availability and company approvals.
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5. CRM and Reporting

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- Maintain updated records of leads, meetings, quotations, follow-ups, and booking status in the CRM.
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- Submit regular reports on sales activities, pipeline, conversions, revenue, and collections.
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- Track reasons for lost business and share recommendations for improvement.
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- Monitor competitor offerings and customer preferences to identify new opportunities.
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Candidate Requirements

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- Relevant sales or business development experience with a travel agency, tour operator, holiday company, or travel management business.
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- Working knowledge of domestic and international destinations, holiday packages, and travel booking processes.
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- Proven ability to generate leads, conduct client meetings, and close sales.
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- Strong communication, presentation, negotiation, and relationship-building skills.
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- Ability to work towards revenue targets and manage multiple enquiries effectively.
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- Familiarity with CRM systems, MS Excel, email communication, and proposal preparation.
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- Willingness to undertake field visits and travel for business development.
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- Graduate in any discipline; a qualification in Travel & Tourism will be an advantage.
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- An existing network of travel agents, corporate clients, or institutional contacts will be preferred.
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Key Performance Indicators

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- Qualified leads generated and client meetings completed.
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- New clients and active partners acquired.
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- Enquiry-to-booking conversion rate.
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- Monthly revenue and gross margin achievement.
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- Repeat bookings and referral business.
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- Timely payment collections.
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- Follow-up consistency and CRM accuracy.
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How to Apply

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Interested candidates should email their updated CV to [email protected].

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Email Subject: Application – Business Development Executive – [Your Name]

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Please mention your current CTC, expected CTC, notice period, current location, and relevant travel sales experience.

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Only candidates from the Travel & Tourism industry will be considered.

📌 Senior Business Development Executive (Pune)
🏢 Joy-N-Crew Vacations
📍 Pune