Sky Service Cards-Team Leader-Sky Channel-Contact Centre Inbound - Lead and manage the inbound contact centre team focused on Sky Service Cards.
Oversee daily operations to ensure productive handling of customer queries and service requests.
Coordinate with team members to maintain high service quality and customer satisfaction.
Monitor team performance and provide guidance to improve productivity.
Handle escalations and ensure timely resolution of customer issues.
Collaborate with other departments to streamline processes and enhance service delivery.
Support training and development initiatives for team members to build skills and knowledge.
Ensure adherence to company policies and compliance standards.
Drive continuous improvement in contact centre operations through feedback and analysis.
Maintain a positive work setting that motivates the team to achieve targets.
📌 Contact Centre Inbound Team Leader Thane (India)
🏢 Kotak Mahindra Bank
📍 India
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