Build and maintain solid, long-term relationships with clients.
Understand client requirements and communicate them effectively to internal teams.
Act as the primary point of contact for assigned clients.
Coordinate with sales, operations, recruitment, marketing, and other internal teams to ensure smooth execution.
Handle client queries, concerns, feedback, and escalations professionally.
Follow up regularly with clients and provide timely updates on ongoing requirements/projects.
Ensure commitments and deliverables are completed within agreed timelines.
Prepare and share proposals, presentations, quotations, reports, and other client-related documents.
Identify prospects for upselling, cross-selling, and expanding existing client accounts.
Track client requirements, service status, and pending actions.
Maintain proper records of client communication and follow-ups.
Collect client feedback and work with internal teams to improve service quality.
Support payment/invoice follow-ups wherever required.
Conduct regular client meetings and review discussions.
Achieve client satisfaction and contribute towards business growth and retention.

Pay: Up to ₹25,000.00 per month

Work Location: In person

📌 Client Service Representative Mumbai
🏢 Hire Horizon
📍 Mumbai