Roles & responsibilities:
Handle inbound and outbound customer calls.
Handle customer queries and messages received through WhatsApp.
Register and update customer complaints in the CRM software.
Handle e-commerce replacement-related cases and follow-ups.
Manage customer-related emails and provide timely responses.
Maintain proper records and ensure timely follow-up on customer concerns.
Preferred candidate profile: Mandatory Languages: Telugu, Hindi & English
Experience: 2 to 4 years of experience in CRM / Customer Support.
Preference: Female candidates preferred.
Required Skills:
Basic knowledge of MS Excel.
Valuable verbal and written communication skills.
Customer handling and follow-up skills.
📌 Crm Executive Noida
🏢 Balar Marketing
📍 Noida
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