Position: Customer Support Representative

Location: Shalimar Bagh, Delhi

Employment Type: Full time

Salary: ₹15,000 – ₹20,000 per month

Experience: 0–2 years

Role Overview

As a Customer Support Representative, you will be responsible for assisting customers throughout their journey — from answering product and order-related questions to resolving issues and ensuring a positive overall experience with Filohevis.

The ideal candidate should be confident in communicating with customers, patient when handling complaints, quick to respond, and comfortable working across multiple communication channels.

Key Responsibilities
Handle customer queries through WhatsApp, phone calls, Instagram/social media, email, and other support channels
Respond to customers promptly and professionally
Assist customers with product information, orders, payments, delivery, returns, exchanges, and other queries
Track and follow up on customer issues until they are resolved
Handle complaints calmly and find practical solutions
Coordinate with internal teams, delivery partners, and other relevant parties to resolve customer concerns
Maintain accurate records of customer conversations, complaints, orders, and resolutions




Follow up with customers when required and ensure issues are not left unresolved
Identify recurring customer issues and communicate them to the relevant team
Help create a smooth and positive customer experience at every touchpoint
Maintain a skilled and friendly tone while representing the Filohevis brand
Support other customer-service-related tasks as required

Requirements
Robust verbal and written communication skills
Comfortable speaking with customers over the phone
Good command of English and Hindi
Friendly, patient, and approachable personality
Ability to handle difficult or frustrated customers professionally
Good attention to detail
Basic computer and smartphone skills
Comfortable using WhatsApp and other digital communication platforms
Ability to multitask and manage multiple customer conversations simultaneously
Responsible, punctual, and willing to take ownership of tasks
Ability to learn quickly and understand products and company processes

Experience
0–2 years of customer support/customer service experience preferred
Freshers with strong communication skills are welcome to apply

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Associate Shalimar Bagh
🏢 Filohevis Fashion Private
📍 Shalimar Bagh