About URX

URX is a D2C gaming peripherals company focused on gaming keyboards, mice, and other gaming hardware. We are looking for Customer Support Executives who can help us deliver a smooth and reliable post-purchase experience for our customers.

Location & Job Details:

Location: Workspace Co, Opp. Star Bazaar, Adajan, Surat

Experience: 6+ months

Openings: 2

Working Days: Monday – Saturday

Work Mode: Work from office

As a Customer Support Executive at URX, you will be responsible for handling customer queries and ensuring timely resolution of post-sales issues.

Key Responsibilities
Handle customer queries through calls, WhatsApp, email, and other support channels.
Manage post-sales queries related to orders, deliveries, returns, replacements, and warranties.
Understand customer concerns and provide quick and appropriate solutions.
Coordinate with internal teams to resolve order, logistics, replacement, and product-related issues.
Follow up with customers until their issues are completely resolved.




Maintain accurate records of customer interactions, complaints, and resolutions.
Ensure a professional and positive customer experience throughout the support process.

Ideal Profile
6+ months of experience in customer support, preferably in D2C, e-commerce, electronics, or consumer products.
Valuable verbal and written communication skills in English and Hindi.
Comfortable handling customer conversations over the phone.
Patient and professional when dealing with complaints or difficult customers.
Basic computer knowledge and comfortable using WhatsApp, email, and CRM/support tools.
Valuable problem-solving, communication, and follow-up skills.
Comfortable working from the Adajan, Surat office.

Who Should Apply?

This role is suitable for someone who enjoys interacting with customers, solving problems, and working in a quick-paced D2C environment and are based out of Surat.

📌 Custome Support Executive Surat
🏢 urx
📍 Surat