– Customer Care Executive Role: Customer Care Executive Experience: 0–3 years Employment Type: Full time Responsibilities: Handle customer queries through phone calls, email, chat, or other communication channels. Provide accurate information about products, services, policies, and processes. Resolve customer complaints and concerns professionally and promptly.

Maintain positive relationships with customers and ensure a valuable customer experience. Follow up with customers regarding pending queries, requests, or issues. Record customer interactions and update information in the CRM/system.

Escalate complex issues to the appropriate department when required. Coordinate with internal teams to ensure timely resolution of customer concerns. Achieve assigned customer service and performance targets.

Maintain professionalism and follow company policies and service standards.

Requirements: Excellent verbal and written communication skills. Positive customer-handling and problem-solving abilities. Basic computer and CRM knowledge. Hindi and English proficiency; regional language is an advantage. Customer-focused and positive attitude. Freshers can apply; prior customer service experience is preferred.

📌 Customer Care Executive Hyderabad
🏢 BPO Convergence Private
📍 Hyderabad