Dear Candidate,

We are looking for a Customer Care Executive to join our team and provide excellent customer support. The ideal candidate will be responsible for handling customer queries, resolving complaints, processing orders, and ensuring a positive customer experience across all communication channels.

Key Responsibilities
Handle customer queries through phone calls, emails, WhatsApp, and other communication channels.
Provide accurate information about products, orders, pricing, availability, and delivery status.
Assist customers with order placement, order tracking, cancellations, returns, and exchanges.
Resolve customer complaints and concerns professionally and within the expected timelines.
Coordinate with internal teams such as Sales, Warehouse, Dispatch, and E-commerce to resolve customer issues.
Maintain accurate records of customer interactions, complaints, and resolutions.
Follow up with customers to ensure timely resolution and satisfaction.
Escalate complex issues to the appropriate team or supervisor.

Interested candidates please forward your resume

Regards,

Priya Rajan

Pay: ₹10,548.49 - ₹34,618.27 per month

Perks
Provident Fund

Work Location: In person

📌 Customer Service Representative Coimbatore
🏢 Isha Foundation
📍 Coimbatore