– Customer Care Executive

Job Title: Customer Care Executive

Department: Customer Support / Operations

Industry: Home Gardening & Landscaping Services

Location: Hauz Khas- Delhi

Employment Type: Full time

About the Role

We are looking for a friendly, responsible, and customer-focused Customer Care Executive/ Telly Caller to handle customer enquiries, service bookings, complaints, and follow-ups. The ideal candidate will be comfortable communicating with customers, coordinating with gardening teams, and ensuring a smooth service experience.

Key Responsibilities
Handle customer calls, WhatsApp messages, emails, and online enquiries.
Understand customer requirements related to gardening, plant care, landscaping, pruning, lawn maintenance, and other services.
Schedule and confirm service appointments.
Coordinate with gardeners, supervisors, and operations teams for timely service delivery.
Follow up with customers after service to collect feedback and ensure satisfaction.
Handle customer complaints and resolve issues professionally and promptly.
Maintain accurate records of customer details, bookings, payments, complaints, and follow-ups.
Share service details, quotations, packages, and pricing with customers.
Inform customers about service schedules,



delays, rescheduling, or changes.
Follow up on pending payments and service renewals when required.
Identify prospects for additional services based on customer requirements.
Maintain a positive relationship with existing customers and encourage repeat bookings.
Escalate complex issues to the appropriate manager or operations team.
Prepare basic daily/weekly reports related to calls, bookings, complaints, and customer feedback.

Requirements
1–3 years of experience in customer care, customer support, telecalling, hospitality, or a related field.
Positive communication and interpersonal skills.
Fluent in Hindi and English; knowledge of other local languages is an advantage.
Polite, patient, and professional approach toward customers.
Valuable follow-up and coordination skills.
Basic knowledge of MS Office, Google Sheets, WhatsApp, and CRM/customer management tools.
Ability to handle multiple customers and tasks efficiently.
Prior experience in gardening, landscaping, home services, or facility management is an

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits
Health insurance

Work Location: In person

📌 Customer Care Executive Delhi (India)
🏢 Grotech Landscape Developers
📍 India