We are looking for a Customer Care Executive to handle customer interactions over calls, understand their requirements, resolve queries, and provide a positive customer experience. The ideal candidate should have valuable communication skills and be comfortable handling voice-based customer interactions.

Key Responsibilities
Handle inbound and/or outbound customer calls professionally.
Understand customer queries, requirements, and concerns.
Provide accurate information regarding products, services, courses, or processes.
Resolve customer issues within the defined turnaround time.
Follow up with customers and maintain regular communication.
Maintain proper records of customer interactions in CRM/system.
Escalate complex issues to the concerned team when required.
Achieve defined quality, productivity, and customer satisfaction targets.
Maintain qualified communication and a customer-friendly approach.
Follow company policies, call-handling guidelines, and quality standards.

Work Location: In person

📌 Customer Care Executive Sahibzada Ajit Singh Nagar
🏢 zentechwave
📍 Sahibzada Ajit Singh Nagar