Position Title: Customer Service Executive – Call Center

Number of Vacancies: 10

Working Hours: 10:30 AM to 7:30 PM (Sunday Holiday)

Job Summary:

A UAE-based courier company is seeking a dedicated and proactive Customer Service Executive to join thier Call Center team. The ideal candidate will be responsible for coordinating courier bookings, tracking consignments, handling delivery-related queries, and providing timely support to customers while ensuring a high level of customer satisfaction.

Key Responsibilities:
Coordinate and manage booking and delivery schedules for consignments
Communicate effectively with customers to address inquiries and provide updates
Maintain accurate records and documentation related to consignments




Collaborate with internal teams to ensure timely and efficient service delivery
Handle customer concerns in a professional manner and provide effective solutions

Requirements:
Proficiency in English, Malayalam, and Hindi is required
Knowledge of Arabic is an added advantage
Bachelor’s degree in any discipline
Ability to multitask and work in a rapid-paced setting
Strong customer service orientation
Freshers with solid communication skills are encouraged to apply

Job Types: Full-time, Permanent, Fresher

Work Location: In person

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Executive – Call Centre Malappuram
🏢 Max express courier services
📍 Malappuram