Customer Service Executive

Company: Dyneton – Authorised Channel Partner of Alibaba.com

Location: Noida, Uttar Pradesh

Employment Type: Full-Time

Experience: Freshers & Experienced Candidates

Job Summary

We are looking for a customer-focused and enthusiastic Customer Service Executive to join our team in Noida. The candidate will be responsible for handling customer queries, providing timely assistance, maintaining positive customer relationships, and ensuring a positive customer experience.

Key Responsibilities
Handle customer queries through calls, messages, and other communication channels.
Understand customer requirements and provide appropriate information and assistance.
Follow up with customers regarding their queries, requests, and concerns.
Maintain accurate records of customer interactions and follow-ups.
Coordinate with internal teams to resolve customer issues efficiently.
Build and maintain positive relationships with customers.
Ensure timely resolution of customer complaints and concerns.




Maintain professionalism and good communication throughout customer interactions.
Achieve assigned performance and customer service targets.

Requirements
Good verbal and written communication skills.
Customer-oriented approach with a positive attitude.
Basic knowledge of MS Office and computer operations.
Good follow-up and problem-solving skills.
Ability to handle customer queries professionally.
Freshers are welcome to apply.
Prior experience in customer service, telecalling, or sales will be an advantage.

What We Offer
Opportunity to work with an authorised channel partner of Alibaba.com.
Professional and supportive work setting.
Learning and growth opportunities opportunities.
Training and guidance for freshers.
Performance-based growth opportunities.

Pay: ₹14,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Executive Noida
🏢 Dyneton
📍 Noida