Roles and Responsibilities
Customer Support
Handle customer calls, WhatsApp messages, and support requests.
Understand customer issues and provide appropriate solutions.
Guide customers step-by-step in using the software.
Software Support
Resolve basic software, billing, printing, and configuration-related issues.
Assist customers with GST, invoice, reports, and other software functions.
Identify technical issues and escalate them to the technical team when required.
Customer Follow-up
Follow up with customers regarding unresolved issues.
Maintain proper records of customer complaints and their resolution status.
Ensure customer issues are closed within the expected time.
Installation & Training
Assist with software installation and basic setup.
Provide training to customers on software features and modules.




Help customers understand recent updates and features.
Coordination
Coordinate with the development/technical team for complex issues.
Clearly communicate customer requirements and problems to the concerned team.
Keep customers updated about the status of their requests.
Documentation
Maintain support tickets, customer details, and issue history.
Prepare basic reports related to customer support activities.
Document frequently occurring problems and their solutions.
Qualified Customer Handling
Communicate politely and professionally with customers.
Handle customer complaints patiently.
Maintain positive customer relationships and provide timely assistance.

📌 Customer Support Executive Nagpur
🏢 Habron Information
📍 Nagpur