Job Summary:

Incheon Kia is looking for a Customer Support Executive to handle customer interactions and provide a smooth and qualified customer experience.

The candidate will be responsible for handling customer enquiries, making follow-up calls, scheduling service appointments, resolving customer concerns, and coordinating with the sales and service teams.

Key Responsibilities:
Answer inbound customer calls and respond to enquiries professionally.
Make outbound calls for customer follow-ups, promotions, and feedback.
Schedule vehicle service and maintenance appointments.
Provide information about vehicle models, features, pricing, offers, and services.
Handle customer complaints and escalate complex issues to the appropriate department.
Coordinate with the sales, service, and spare parts departments to ensure timely customer support.

Required Skills:
Excellent verbal communication and listening skills.




Robust customer service orientation and interpersonal skills.
Basic knowledge of automobiles and vehicle maintenance.
Ability to handle customer complaints calmly and professionally.
Computer proficiency and familiarity with CRM systems.
Valuable problem-solving and multitasking abilities.
Fluency in English and Malayalamis preferred.

Educational Qualifications:
Higher Secondary (12th Pass) or Graduate in any discipline.
Diploma or certification in Customer Service is an advantage.
Previous experience in a call center, customer support, or automotive industry is preferred.

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits
Cell phone reimbursement
Health insurance
Life insurance
Provident Fund

Work Location: In person

📌 Customer Support Executive Kochi
🏢 Incheon KIA
📍 Kochi