We are looking for a Customer Support Executive to handle customer queries related to billing, payments, invoices, accounts, renewals, and service subscriptions. The role involves regular customer follow-ups and working with our billing/customer management systems.

Key Responsibilities
Handle customer queries related to billing, invoices, payments, refunds, and accounts.
Manage and follow up on hosting, domain, SSL, email, VPS, and other service renewals.
Contact customers for pending payments and upcoming/overdue renewals.
Assist customers with payment and renewal-related issues.
Maintain accurate customer and billing records in the internal system.
Coordinate with Accounts, Sales, Technical Support, and Operations teams when required.
Handle customer communication through email, chat, phone, and tickets.
Identify renewal/cancellation risks and make efforts to retain customers.
Ensure timely resolution of billing and renewal-related queries.




Requirements1–3 years of experience in customer support, billing, accounts, renewals, or customer success.
Excellent verbal and written communication skills.Positive customer handling and problem-solving skills.
Comfortable working with software systems and learning new tools.Positive knowledge of Excel/Google Sheets.
Robust follow-up and attention to detail.
Ability to work with targets and deadlines.
Experience in web hosting, SaaS, telecom, IT services, or subscription businesses is an advantage.
Experience with WHMCS or similar billing/CRM systems is an added advantage, not mandatory.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Support Executive Nashik (India)
🏢 MilesWeb Internet Services
📍 India