Job Title: Customer Success Associate

nLocation: Bangalore

nExperience: 3–4 years

nIndustry: Fintech / E-commerce / Payments

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nResponsibilities :

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Own end-to-end client onboarding, customer support, and relationship management activities.
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Manage multi-channel customer support operations (email, chat, and phone) while ensuring SLA adherence.
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Handle client onboarding processes and provide technical support related to CRM platforms.
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Lead, mentor, and manage support agents along with day-to-day support operations.
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Resolve customer escalations in a timely and effective manner to ensure high customer satisfaction.
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Track, analyze, and report support metrics to identify areas of improvement and optimize processes.
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Collaborate closely with product and technology teams to resolve issues and enhance overall customer experience.
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nRequirements :

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3–4+ years of experience in customer support, client success, or operations roles.
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Hands-on experience in client onboarding and technical support for CRM platforms.
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Experience managing support teams and defining support processes.
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Solid analytical, reporting, and problem-solving skills.
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Excellent verbal and written communication skills.
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Prior experience in fintech, BNPL, or SaaS settings is preferred.
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Startup experience is a plus.
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Prior experience supporting UK/US time zones is highly preferred.
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📌 Customer Success Associate Bengaluru
🏢 zenda
📍 Bengaluru