Team: Engineering

Experience: 2 to 4 Years

Location: Mumbai - Andheri East

Reports to: Engineering Manager

Role Overview

Supports the deployment, configuration and ongoing technical success of the platform at enterprise customers. Sits at the intersection of engineering, customer success and product, combining hands-on technical work with direct customer interaction.

Not a traditional support role — involves configuring and troubleshooting real integrations, investigating data and platform issues, and carrying customer requirements back into Product and Engineering as transparent technical input.

Key Responsibilities

Deployment and onboarding
Support deployment of the platform for enterprise customers, working alongside senior engineers on complex go- lives.
Configure integrations, workflows and setting-specific setups, and assist with post-deployment stabilisation.

Customer interaction and requirement gathering
Act as a day-to-day technical point of contact for assigned customers.
Understand customer business flows, data needs and system constraints, and translate them into transparent technical inputs for Product and Engineering.

Production support (L1 and L2)
Handle L1 and L2 production support for customer-reported issues,



escalating to engineering with well- documented analysis.
Debug data, integration, performance and infrastructure issues, and support incident response.

Data, integrations and documentation
Troubleshoot ETL pipelines and data workflows across APIs, databases and file-based integrations, supporting ingestion, transformation, validation and reconciliation of customer data.
Create deployment guides, runbooks and internal documentation, and share customer feedback, gaps and edge cases with Product teams.

Qualifications
2–4 years in customer-facing technical roles: technical support (L1/L2), deployment, implementation or solutions engineering.
Working knowledge of Java (Spring Boot) or Python, and of PostgreSQL.
Understanding of ETL pipelines and data workflows; proficiency with SQL, APIs, and monitoring and logging tools.
Experience with AWS, GCP or Azure, and familiarity with cloud networking fundamentals.
Strong troubleshooting and problem-solving skills, and excellent written and verbal communication.

Preferred / General Requirements
Experience with SaaS, fintech or enterprise platforms.
Exposure to ERP systems (SAP) or finance and accounting workflows, or to a startup / high-growth environment.v

📌 Customer Success Engineer Mumbai
🏢 Cognisol
📍 Mumbai