DesiTech is looking for a smart, confident and customer-friendly Customer Support & Order Care Executive to manage customers from the time an order is placed until successful delivery.

You will act as a dedicated point of contact for customers, helping ensure a smooth ordering and delivery experience while also assisting the company in improving delivery rates, customer satisfaction and repeat purchases.

Key Responsibilities
Call customers after order placement for order and address confirmation
Provide expected dispatch/delivery information and answer product/order queries
Handle customers through phone and WhatsApp until successful delivery
Follow up on delayed shipments, NDRs and unsuccessful delivery attempts
Encourage COD customers to convert their orders to prepaid where appropriate
Call and recover abandoned checkouts/carts
Handle basic warranty, replacement and product-related queries
Follow up with delivered customers for satisfaction and Google reviews
Cross-sell/upsell relevant products to existing customers
Maintain proper customer follow-up records and update order/support status
Coordinate with warehouse,



logistics and other internal teams when required

Candidate Requirements
Valuable communication skills in Hindi & Odia
Basic spoken/written English
Comfortable speaking with customers over phone and WhatsApp
Basic computer and Excel/Google Sheets knowledge
Patient, responsible and solution-oriented attitude
Previous experience in e-commerce, telecalling, customer support, CRM, logistics or sales will be preferred
Freshers with excellent communication skills may also apply

What We're Looking For

This is not just a call-centre role. We want someone who can take ownership of assigned customers and ensure they receive a positive experience from order placement → delivery → after-sales support.

Candidates should be comfortable with both customer service and conversion-oriented activities such as abandoned-cart recovery, COD-to-prepaid conversion and relevant upselling.

Work Location: Cuttack, Odisha

Pay: ₹14,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Support & Order Care Executive – E Commerce Cuttack
🏢 Desitech Tirustore Private
📍 Cuttack