Role & responsibilities

We are looking for a customer-focused Customer Support Executive to handle customer queries, provide timely resolutions, and ensure a positive customer experience. The ideal candidate should have robust communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities
Handle customer queries through voice, email, chat, or other support channels.
Understand customer concerns and provide accurate and timely resolutions.
Maintain a qualified and positive interaction with customers.
Troubleshoot basic customer issues and escalate complex cases to the appropriate team.
Follow established SOPs, processes, and quality guidelines.
Maintain accurate records of customer interactions and update CRM/ticketing systems.
Meet defined SLA, productivity, quality, and customer satisfaction targets.
Follow up with customers when required to ensure proper resolution.
Identify recurring customer issues and report them to the relevant teams.
Maintain confidentiality of customer and company information.

📌 Customer Support Representative Bengaluru
🏢 Joulestowatts
📍 Bengaluru