Roles and Responsibilities:
Manage a portfolio of international enterprise customers, ensuring high levels of customer satisfaction, engagement, and retention.
Lead customer onboarding and implementation, ensuring a smooth and successful integration of customers with our SaaS platform.
Build solid, long-term relationships with customers and understand their business needs and challenges.
Collaborate with internal teams such as Sales, Product, Delivery, and Support to resolve customer issues and ensure timely solutions.
Communicate effectively with customers across different regions and cultures and act as a trusted point of contact throughout the customer journey.
Identify opportunities for account growth, including upselling, cross-selling, and renewals.

Job Requirements:
6–11 years of experience in B2B Sales, Customer Success, Account Management, or a similar customer-facing role, preferably in an IT services, consulting,



or SaaS workplace.
Proven track record of managing international accounts at the enterprise level.
Hands-on experience in customer onboarding and implementation of SaaS/technology solutions.
Solid understanding of SaaS business models and their applications across different industries.
Excellent communication and stakeholder management skills, with the ability to build robust relationships with clients across different cultures and geographies.
Robust experience working with cross-functional teams and managing customer expectations throughout the implementation and post-sales journey.
Ability to understand customer requirements, troubleshoot issues, and coordinate with internal teams to drive resolution.

📌 Customer Success Manager Gurugram (India)
🏢 FieldAssist
📍 India