Key Responsibilities
Serve as the main point of contact for assigned customer accounts, building trust and long-term relationships
Understand customer needs and proactively recommend products/services that add value
Onboard new customers and ensure a smooth transition into using company products/services
Monitor customer satisfaction levels and address concerns or complaints promptly and effectively
Coordinate with sales, marketing, and support teams to ensure a seamless customer experience
Identify opportunities for upselling and cross-selling to existing accounts
Track and analyze customer data (usage patterns, feedback, renewal dates) to identify risks and prospects
Prepare and present periodic reports on account status, customer health, and retention metrics
Conduct regular check-ins, business reviews, and follow-ups with key accounts
Resolve escalated customer issues in coordination with relevant internal departments
Gather customer feedback and share insights with product/marketing teams to improve offerings
Maintain accurate and updated customer records in the CRM system

Requirements

Education & Experience
Bachelor's degree in Business Administration, Marketing, or related field




[2–5] years of experience in customer relationship management, account management, or a similar client-facing role

Skills
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to build rapport with diverse clients
Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho)
Strong problem-solving and conflict-resolution abilities
Positive organizational and time-management skills with the ability to manage multiple accounts
Analytical mindset with the ability to interpret data and customer trends
Ability to work collaboratively across departments (sales, support, product)

Preferred
Experience in [industry, e.g., SaaS, retail, banking, FMCG]
Familiarity with account management KPIs (retention rate, NPS, churn rate)

What We Offer
Competitive salary and performance-based incentives
Health insurance and other employee perks
Opportunities for career growth and professional development
Collaborative and supportive work culture

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Relationship Manager Vesma
🏢 Kaalika International Private
📍 Vesma