Customer Support Specialist – Shipping / NVOCC

Location: Chennai / Mundra

Department: Customer Support

Experience: 1–3 years in Shipping, NVOCC, Freight Forwarding or Logistics

Salary: ₹15,000–₹25,000 per month, depending on experience

Key Responsibilities
Handle customer enquiries and provide timely updates on shipments.
Coordinate with Operations, Documentation, Pricing and Sales teams.
Track vessel schedules, ETD/ETA, transshipment and container status.
Share booking confirmations, SI/VGM status and shipment updates with customers.
Follow up with shipping lines, agents and internal teams for operational requirements.
Handle customer complaints and coordinate for timely resolution.
Prepare and maintain customer reports, shipment trackers and follow-up records.
Ensure accurate communication of freight, local charges and operational updates.




Maintain professional communication through email and WhatsApp.

Preferred Skills
Positive knowledge of Ocean Freight / NVOCC operations
Good communication and customer-handling skills
Positive knowledge of MS Excel and email communication
Ability to coordinate with multiple departments
Tamil , English & Hindi communication skills will be an added advantage
Candidates from Shipping / Logistics / Freight Forwarding background preferred.

We are looking for a proactive, responsible and customer-focused skilled who can manage multiple shipments and coordinate effectively with customers and internal teams. Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person

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