CRM (Customer Relationship Management)

Department: Sales / Customer Relations

Location: Pisoli, Pune

Experience: 1 To 3 Years

Employment Type: Full time

Job Purpose To ensure smooth order coordination, material dispatch, logistics, customer communication and payment follow-up, while maintaining strong relationships with customers and internal stakeholders.

Key Responsibilities
Coordinate material dispatches as per customer requirements and delivery schedules.
Plan and coordinate logistics, transportation and delivery with internal teams and transporters.
Track shipments and provide timely delivery updates to customers and stakeholders.
Coordinate with Production, Stores, Accounts, Sales and Dispatch teams for smooth order execution.
Follow up with customers and relevant stakeholders for pending payments and outstanding receivables.
Maintain accurate records of orders, dispatches, deliveries, invoices and payment status.
Handle customer queries related to orders, deliveries, documentation and payments.




Ensure timely sharing of invoices, e-way bills, delivery challans and other required documents.
Monitor pending deliveries, delayed orders and payment issues and escalate them to management when required.
Maintain regular communication with customers to ensure customer satisfaction and timely closure of issues.
Prepare regular MIS reports for dispatch, logistics, collections and pending orders.

Required Skills
Strong communication and follow-up skills.
Valuable coordination and organizational abilities.
Basic understanding of logistics, dispatch and billing processes.
Proficiency in MS Excel / Google Sheets and CRM/ERP systems.
Robust attention to detail and ability to manage multiple follow-ups.

Key KPIs
On-Time Dispatch & Delivery
Payment Collection / Outstanding Follow-up
Order & Delivery Accuracy
Customer Query Resolution
Logistics Cost & Coordination Efficiency

📌 Customer Relationship Manager Pune
🏢 Dreamspan Ventures
📍 Pune