Key Responsibilities:
Technical Support: Act as the central technical support point for Service Engineers, Service partners, and customers for troubleshooting complex EV issues.
Training & Capability Building: Develop, update, and upload training content on LMS; conduct periodic technical training for field teams, partners, and customers.
Documentation & SOPs: Prepare and standardize Service SOPs, work instructions, technical bulletins, and troubleshooting manuals.
Failure Analysis & Ticketing: Track service tickets, monitor Field Failure Reports (FFRs), and coordinate Root Cause Analysis (RCA) and CAPA implementation.
Cross-Functional Support: Coordinate with Quality, SCM, and Spare Parts teams to ensure timely issue resolution and parts availability.
📌 Engineer Central Technical Support & Training Pune
🏢 Electrodrive Powertrain Solutions
📍 Pune
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