Roles and Responsibilities:
Provide Technical/Application Support and customer service to healthcare specialists using EHR and Practice Management solutions.
Troubleshooting and resolving client issues, leveraging in-depth knowledge of the software and US healthcare processes.
Collaborated with cross-functional teams to enhance product features.
Offer guidance on software functionality, best practices, and troubleshooting techniques
Knowledge of HL7, US Healthcare Workflows
Testing current product features and updates, ensuring product quality standards were met before release.
Track and manage customer issues and ensure timely resolution.
Contribute to improve internal processes and workflows for better efficiency
Provide feedback to product teams on client needs and pain points.
US Healthcare experience with Excellent communication skills

Shift Timings: 5:30pm to 2:30am (Pacific Time Zone) - Night Shift Job Location: Madhapur, Hyderabad

Work Mode: In Office

Workdays: 5 Days in a week

Perks: Transportation allowances and Health Insurance worth 5lakhs.

Immediate Joiners are preferred

📌 Ehr Support Specialist Hyderabad (India)
🏢 CraftAny IT Solutions
📍 India