Job Responsibilities
Handle customer queries and provide support through an international chat process.
Understand customer requirements and provide accurate and timely resolutions.
Maintain qualified communication with customers through chat.
Handle multiple chats efficiently while maintaining quality and productivity.
Follow company policies, process guidelines, and quality standards.
Document customer interactions and update relevant information accurately.
Escalate complex issues to the appropriate team whenever required.
Maintain good customer satisfaction and meet defined performance targets.
Eligibility
Freshers can apply.
Candidates with relevant experience can also apply.
Graduation is mandatory.
Valuable English communication and typing skills required.
Candidates should be comfortable working in rotational shifts and rotational week offs.
Candidates should be willing to work from the Jaipur location.
Cab & Travel Facility
Cab facility available for odd-hour shifts.
Candidates who do not use the cab facility will receive ₹180 travelling allowance per working day.
Candidates should be comfortable with rotational shift timings.
Key Skills
Excellent written English communication
Good typing speed and accuracy
Customer handling skills
Problem-solving ability
Positive comprehension skills
Ability to multitask
Basic computer knowledge
Ability to work under pressure and meet targets
Willingness to work in rotational shifts
Job Details
Process: International Chat
Location: Jaipur
Working Days: 5.5 days
Shift: Rotational
Week Off: Rotational
Cab: Available for odd hours
Travel Allowance: ₹180 per working day if cab is not used
Experience: Freshers / Experienced