The client is looking at hiring a Executive Director - Home Health RCM Operations for their team at Chennai.

Role :

This position is responsible for managing a span of 900 to 1500 FTE's, who is responsible for performing end-to-end AR, follow-up, denials, Appeals, Rejections.

This role involves process management, interaction with the client for all planning and process improvements to achieve and exceed the client and company SLAs while maintaining organizational standards and processes.

Responsibilities :

Team Management:

· Managing a large Operations team spread over different locations with multiple clients in portfolio.

· Drive Long Term Talent Strategy for the organization, including Talent engagement, succession plan at all levels, development, and retention to ensure higher retention rate of employees.

· Drive/Create an inclusive, transparent, and cooperative culture in the teams.

· Provide value-based Leadership to team and be a role model in practicing MERIT (company values).





· Manage and create a structure aligned to create best in class client experience and create long term value for the company.

Business Delivery:

· Design and execute delivery systems to create Best in Class Client Experience

· Meet/Exceed Client SLAs consistently.

· Drive Continuous improvement and Transformation plan for clients using Six Sigma and LEAN methodologies.

· Improve the operational systems, processes and policies in support of the clients SLAs.

· Lead and create short and long-term strategy to deliver business outcomes.

· P&L; Ownership - Oversee financial management of the processes and work with respective departments in terms of costing and profitability.

· Effective and timely coordination and communication with the support functions (SAP, HR, IT, Finance, Employee engagement)

· Comply with the client and organizations internal policies and procedures.

Competencies, Skills and Other Requisites:

· Service Delivery Leadership

· Strategic Thought l

📌 Executive Director (Chennai)
🏢 iSoft Globl
📍 Chennai