The Guest Service Executive is responsible for delivering excellent guest service throughout the guest journey, ensuring a warm welcome, productive assistance, and prompt resolution of guest requests. The role requires strong communication, hospitality skills, and a guest-focused approach.

Key Responsibilities
Welcome and greet guests in a warm, courteous, and professional manner.
Assist guests with check-in, check-out, room information, and general enquiries.
Handle guest requests, complaints, and feedback promptly and professionally.
Coordinate with Front Office, Housekeeping, F&B;, Engineering, Security, and other departments to fulfil guest requirements.
Provide accurate information about hotel facilities, services, outlets, and local attractions.
Conduct guest follow-ups to ensure satisfaction during their stay.
Maintain proper records of guest requests, complaints, and feedback.
Assist VIPs, repeat guests, groups, and special occasions as required.
Ensure guest preferences and special requests are communicated to relevant departments.
Handle telephone calls, emails, messages, and guest correspondence professionally.
Promote hotel facilities, services, and applicable offers to guests.
Maintain professional grooming and adhere to hotel standards and SOPs.
Ensure guest privacy, confidentiality,



and security procedures are followed.
Assist during high-occupancy periods, events, and other operational requirements.
Support the Front Office team in maintaining smooth day-to-day operations.

Skills & Competencies
Excellent verbal and written communication skills.
Robust guest-handling and interpersonal skills.
Positive attitude and customer-service orientation.
Valuable problem-solving and complaint-handling abilities.
Ability to remain calm under pressure.
Valuable knowledge of hotel operations and Front Office procedures.
Basic computer knowledge; familiarity with hotel PMS is an advantage.
Professional grooming and presentation.
Ability to work in shifts, including weekends and holidays.
Team player with positive coordination skills.

Qualification & Experience
Education: Diploma/Degree in Hotel Management or equivalent.
Experience: 1–3 years in Front Office, Guest Relations, Guest Service, or a similar hospitality role.
Freshers with strong communication skills and a hospitality background may also be considered.

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits
Versatile schedule
Food provided
Provident Fund

Work Location: In person

📌 Guest Relation Executive Vashi
🏢 Lemon Tree Premier, Navi Mumbai
📍 Vashi