Job Description

**Virtual Drive**

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Drive Date-17-Sep-26

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Location- Chennai

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EXP-2-5 yrs

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Skill-SD

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Responsibilities

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- Serve as the first point of contact for all IT service requests and incidents via phone, email, or ticketing system
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- Provide Level 1 support for hardware, software, network, and application issues
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- Log, categorize, and prioritize incidents and service requests in the ticketing system
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- Troubleshoot and resolve common technical issues in a timely manner
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- Escalate complex incidents to Level 2/3 support teams as needed
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- Monitor ticket queues to ensure SLA compliance
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- Assist in user account management (password resets, access provisioning, etc.)
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- Maintain accurate documentation of issues, solutions,



and procedures
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- Contribute to knowledge base articles and continuous service improvement
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- Strong knowledge of Windows OS and Microsoft Office applications
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- Basic networking concepts (LAN, WAN, VPN)
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- Active Directory and user account management
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- Strong verbal and written communication skills
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- Ability to manage multiple tasks and work under pressure
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- Customer-oriented mindset with a focus on service excellence
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- Robust understanding of Service Desk operations and ITIL framework
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📌 TCS IS Hiring for SD (Tamil Nadu)
🏢 Tata Consultancy Services
📍 Tamil Nadu