Job DescriptionTCS has been a excellent pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

NWhat we are looking for

NRole: Contact Center Engineer

NExperience Range: 5 to 8 Years

NLocation: Bangalore, Hyderabad

NMust Have:

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Cisco UCCE or UCCX Administration and Support
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Cisco CVP (Customer Voice Portal)
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Cisco Finesse
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Cisco Unified Communications Manager (CUCM)
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Cisco Unified Intelligence Center (CUIC)
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IVR Development and Call Routing Scripts
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SIP Protocol, Voice Gateways, CUBE
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Troubleshooting Voice and Contact Center Technologies
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Understanding of TCP/IPand Networking Fundamentals
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nGood to Have:

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Cisco Webex Contact Center (WxCC)
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Genesys / Avaya ContactCenter Exposure
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Experience with REST APIs and Contact Center Integrations
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Python or PowerShell Scripting
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Reporting and AnalyticsTools
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Cloud Contact Center Solutions
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nEssential:

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Design, deploy, and maintain Cisco Contact Center solutions.
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Configure and support Cisco UCCE/UCCX, CVP, Finesse, CUIC, and Voice Gateways.
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Develop and troubleshoot IVR call flows and routing scripts.
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Manage SIP trunks, Voice Gateways, and telephony infrastructure.
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Perform contact center upgrades, migrations, and system integrations.
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Monitor system performance and proactively resolve issues.
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Collaborate with business stakeholders to gather requirements and implement enhancements.
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Provide L2/L3 support and participate in on-call support activities.
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Create technical documentation, SOPs, and operational runbooks.
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nMinimum Qualification:

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15 years of full time education
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Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
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📌 Hiring: Contact Center Engineer Bengaluru (India)
🏢 Tata Consultancy Services
📍 India