Job Description

This is a Role with SugarFit (CultFit Family Company)

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Role Summary:

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The Program Manager oversees daily clinic operations, drives revenue growth, and ensures high-quality patient care. You will manage clinic staff, optimize workflows, and hit financial and operational targets.

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Key Responsibilities:

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1. Day-to-Day Operations:

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- Manage daily clinic workflows to ensure smooth patient flow and short wait times.
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- Oversee facility maintenance, medical equipment upkeep, and inventory management.
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- Solve operational bottlenecks quickly to keep staff and patients satisfied.
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- Maintain compliance with local health, safety, and medical regulations.
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2. Revenue & Financial Management:

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- Monitor clinic budgets, track daily revenues, and control operational costs.
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- Identify opportunities to increase revenue through service expansion or patient volume.
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- Oversee medical billing, insurance claims, and debt recovery processes.
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- Review financial reports weekly and monthly to meet profit goals.
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3. Staff Leadership & Training:

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- Hire, train, and supervise front desk staff, nurses, and administrative personnel.
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- Set performance goals for team members and conduct regular reviews.
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- Create staff schedules to ensure proper coverage during peak hours.
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4. Patient Experience & Quality:

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- Handle patient feedback, resolve complaints, and improve satisfaction scores.
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- Implement quality standards for medical and non-medical services.
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Requirements & Qualifications:

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- Education: Bachelor's degree in Healthcare Administration, Business Management, or a related field (Master's preferred).
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- Experience: 3 - 5 years of experience in clinic management, healthcare operations, or medical practice administration.
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- Skills: Robust knowledge of medical billing, financial budgeting, and staff leadership.
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- Software: Proficiency in Electronic Health Records (EHR) systems and clinic management software.
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Key Performance Indicators (KPIs):

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- Patient satisfaction scores (NPS/CSAT)
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- Revenue growth and budget adherence
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- Staff retention and productivity
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- Reduction in patient wait times and billing errors
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📌 Program Manager (HealthTech) (Bengaluru)
🏢 TAAS Partners
📍 Bengaluru