Job Description

A Technical Program Manager (TPM) is responsible for leading the end-to-end delivery of complex technology programs, including product development, deployment, and lifecycle management for communication platforms such as SMS, WhatsApp, Email, RCS and Voice solutions. The role acts as a bridge between Product, Engineering, Operations, Sales, and Customer Success teams to ensure successful implementation and adoption of products.

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Key Responsibilities

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Drive the planning, execution, and delivery of technical programs and product initiatives.

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Manage the complete product lifecycle for SMS, WhatsApp Business, Email, and Voice communication platforms.

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Lead product deployment, implementation, onboarding, and rollout activities across customers and internal stakeholders.

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Coordinate with Engineering, Product, Operations, Security, Compliance, and Business teams to deliver solutions on time.

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Define program scope, timelines, milestones, dependencies, and success metrics.

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Manage customer integrations, platform migrations, and deployment strategies.

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Identify and mitigate risks, resolve blockers, and ensure smooth execution.

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Track program KPIs, adoption metrics, service performance, and customer satisfaction.

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Drive process improvements, automation, and operational excellence initiatives.

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Provide executive-level reporting and stakeholder communication.

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Required Skills

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Solid program and project management experience.

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Good understanding of CPaaS (Communications Platform as a Service) products including SMS, WhatsApp Business API, Email, and Voice solutions.

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Experience managing product deployments, customer implementations, and platform integrations.

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Knowledge of APIs, cloud platforms, system architecture, and enterprise software delivery.

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Strong stakeholder management, communication, and leadership skills.

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Experience with Agile, Scrum, and product development methodologies.

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Excellent problem-solving, risk management, and analytical abilities.

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Success Metrics

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Successful delivery and deployment of communication products.

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On-time program execution and customer go-live completion.

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Platform adoption and utilization growth.

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Service reliability, uptime, and operational efficiency.

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Customer satisfaction and business impact.

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Effective management of risks, dependencies, and stakeholder expectations.

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One-line Summary:

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A TPM drives the development, deployment, and adoption of SMS, WhatsApp, Email, and Voice products, ensuring seamless execution of technical programs, customer implementations, and business outcomes across cross-functional teams.

📌 Technical Program Manager (Pune)
🏢 Tata Communications
📍 Pune