This role exists to retain, grow, and systemize client relationships .
You are not a support agent.
You are not a cheerleader.
You are accountable for client outcomes, renewals, upsells, and long-term value .
If you cannot challenge clients, manage expectations, or convert strategy into execution, do not apply .

Core ResponsibilitiesClient Ownership & Relationship Management Own a portfolio of active clients end-to-end
Act as the single point of contact post-onboarding
Lead regular client check-ins, reviews, and planning calls
Control scope, timelines, and expectations without escalation
Identify risks early and prevent churn
Strategy & Value Delivery Understand each client’s business model, goals, and constraints
Translate business goals into clear execution plans for internal teams
Ensure delivered work aligns with commercial objectives
Push back on poor ideas or unrealistic expectations using logic
Identify gaps, missed opportunities, and expansion areas
Success Metrics & Retention Drive renewals, expansions, and long-term retention
Track client health using defined success indicators
Reduce churn through proactive intervention
Document wins, blockers, and risks consistently
Internal Coordination Work closely with delivery, design, marketing, and ops teams
Convert client conversations into clear, actionable internal briefs
Maintain clarity on priorities and execution status
Eliminate miscommunication between client and delivery teams
Upsell & Account Growth Identify natural upsell opportunities based on real client needs
Present expansions with clear business justification
Coordinate pricing, scope changes, and approvals
No hard selling. If you push irrelevant services,



you are doing it wrong
Daily Work Includes Client calls and follow-ups
Reviewing active projects and progress
Translating feedback into structured action items
Reviewing performance metrics and reports
Internal alignment calls with delivery teams
Preparing QBRs, summaries, and next-step plans
Outcomes You Are Responsible For High client retention
Clear client communication with zero ambiguity
Predictable renewals and account growth
Fewer escalations and last-minute surprises
Clients who understand what they are getting and why
Required Experience & Skills 3–6 years in client success, account management, or strategy roles
Experience with B2B clients, agencies, or service businesses
Robust written and verbal communication
Ability to say “no” and explain why
Structured thinking and documentation discipline
Comfort with metrics, reporting, and accountability
Tools You Should Already Know CRM tools: HubSpot, Pipedrive, Salesforce, or similar
Project management tools: Trello, ClickUp, Asana, Notion
Google Workspace
Presentation and reporting tools
What This Role Is NOT Not customer support
Not order taking
Not a junior coordination role
Not a passive relationship role
If you need constant direction or avoid difficult conversations, you will fail here .
Reporting Structure Reports directly to leadership
Works cross-functionally with delivery and operations teams
Performance Review Criteria Client retention rate
Revenue growth per account
Client feedback quality
Internal execution clarity
Reduction in churn-related issues
Compensation ₹50,000 – ₹60,000 per month
Final offer depends on your skills and the value you add to the system.

📌 Client Strategy & Project Manager (Alappuzha)
🏢 Infobrandz
📍 Alappuzha