18 Sep
|
Quess IT Solutions
|
Bengaluru
18 Sep
Quess IT Solutions
Bengaluru
Key Responsibilities
Handle inbound and outbound customer calls for international clients, providing support on HR-related queries, document uploads, onboarding issues, and operational requests.
Resolve customer issues efficiently while ensuring a high level of customer satisfaction and adherence to service standards.
Accurately document customer interactions, maintain detailed case records, and update CRM systems in a timely manner.
Communicate clearly and professionally in English, ensuring a positive and seamless customer experience.
Consistently achieve key performance indicators (KPIs), including quality, productivity, customer satisfaction, and service-level targets.
📌 International Voice Process Executive Bengaluru
🏢 Quess IT Solutions
📍 Bengaluru