Process: International Voice / Inbound Calling experience is preferred.

Locations: Gurgaon (GGN) Experience: 2+ years Interview: F2F – 19th September Purpose of the Role The role is mainly about helping customers with their questions, problems, and requests through different communication channels. The focus is on understanding the customer's needs and providing quick, accurate, and excellent service.

Key Responsibilities - Handle customer queries and provide the right solutions.
Communicate with customers through calls, emails, chat, and other digital channels.
Provide a personalized and positive customer experience.
Resolve customer issues efficiently and within the required timelines.
Coordinate with Sales, Operations, Risk, Compliance, and other internal teams to resolve customer requests.
Ensure customer transactions and requests are completed accurately and on time.
Follow all banking regulations, compliance requirements, and company policies.




Identify areas where existing digital tools or technology may not fully support customer needs and help improve the process.
Support other business functions such as Risk Management, Compliance, and Collections when required.

Key Requirements - Experience in International Voice Process is mandatory.
Excellent communication skills – No compromise.
Minimum 2+ years of relevant experience in customer service / customer support.
Solid ability to handle inbound calls on a daily basis.
Comfortable working in high-pressure and stressful settings.
Willingness to work in versatile shifts, including rotational shifts.
Strong adaptability and learning mindset.

Interview

Process 1. Voice & Accent Test – Initial screening round.
HR Round 3.

Operations

Round

📌 International Voice Process Faridabad
🏢 Impetus Career Consultants
📍 Faridabad