Process: International Voice / Inbound Calling experience is preferred.

Locations: Gurgaon (GGN)

Experience: 2+ years

Interview: F2F – 19th September

Purpose of the Role The role is mainly about helping customers with their questions, problems, and requests through different communication channels. The focus is on understanding the customer‘s needs and providing quick, accurate, and excellent service.

Key Responsibilities
Handle customer queries and provide the right solutions.
Communicate with customers through calls, emails, chat, and other digital channels.
Provide a personalized and positive customer experience.
Resolve customer issues efficiently and within the required timelines.
Coordinate with Sales, Operations, Risk, Compliance, and other internal teams to resolve customer requests.
Ensure customer transactions and requests are completed accurately and on time.
Follow all banking regulations, compliance requirements, and company policies.




Identify areas where existing digital tools or technology may not fully support customer needs and help improve the process.
Support other business functions such as Risk Management, Compliance, and

Collections when required.

Key Requirements
Experience in International Voice Process is mandatory.
Excellent communication skills – No compromise.
Minimum 2+ years of relevant experience in customer service / customer support.
Robust ability to handle inbound calls on a daily basis.
Comfortable working in high-pressure and stressful environments.
Willingness to work in versatile shifts, including rotational shifts.
Solid adaptability and learning mindset.

Interview Process
Voice & Accent Test – Initial screening round.
HR Round
Operations Round

📌 International Voice Process Gurugram (India)
🏢 Impetus Career Consultants
📍 India