Role & Responsibilities International Voice Process
Handle inbound and outbound calls from international customers.
Understand customer queries and provide accurate solutions.
Assist with billing, payments, account, and service-related issues.
Maintain qualified and courteous communication with customers.
Resolve customer complaints and issues within defined timelines.
Follow company policies, quality standards, and call-handling procedures.
Document customer interactions and update information accurately.
Identify customer needs and recommend suitable products or services when required.
Meet assigned targets related to CSAT, AHT, FCR, and quality.
Escalate complex issues to the appropriate team when necessary.

Preferred candidate profile

Excellent English communication skills

Positive customer handling and interpersonal skills

Willingness to work in rotational shifts

International Voice/Customer Service experience preferred

📌 International Voice Process Executive Pune (India)
🏢 Jobography Recruiting Services
📍 India