About the role

We are seeking a dynamic and experienced HR Manager (India Region) to act as our local HR Head, HRBP, and Organizational Architect. This is not purely a talent acquisition or administrative role. Your primary mission is to partner with business leaders to scale our local operational team from 50 to 100+ employees smoothly.

You will establish a robust talent pipeline, driving employee retention, performance management, and cross-cultural integration while serving as a crucial bridge between our regional operations and global headquarters.

Key responsibilities
Lead the full-cycle recruitment for management roles as well as volume hires across Customer Operations, Telesales, VIP Retention, and Business Development (BD). Build and maintain a strong local talent pool.
Collaborate closely with business heads to design organizational structures, define KPIs, execute performance appraisals, and implement employee improvement plans to drive retention and team productivity.
Build proactive retention strategies, employee care initiatives, and feedback channels.



Identify and resolve cross-cultural communication bottlenecks and potential workforce risks early.
Develop and standardize HR policies (onboarding/offboarding, attendance, compensation/perks, and grievance handling) in strict alignment with Indian labor laws and local market practices.

About you
610 years of progressive HR experience
Prior experience in BPO, Call Centers, Fintech, E-Commerce, or high-growth multinational/cross-border enterprises is highly preferred
Proven track record of building HR processes and policies from 0 to 1
Excellent business acumen and analytical skills (recruitment funnel analysis)
Proficiency in drafting English management reports
Qualified English fluency as a primary working language
Strong proficiency in Hindi and/or Bengali is a major plus
Basic Mandarin is a plus
Comfortable working in a rapid-paced, high-growth internet environment with strict adherence to compliance standards and local regulatory frameworks

📌 Hr Manager Kolkata
🏢 Prismoakpartners
📍 Kolkata