Job Title: Reception & Guest Operations Administrator

Location: Colaba, Mumbai

Job Type: Full-Time Position

Overview We are seeking a reliable and welcoming Reception &
Guest Operations Administrator to oversee front desk operations, handle reservations, and manage daily billing for our accommodation. This role serves as the primary point of contact for guests, ensuring a seamless experience from booking through departure in a warm, hospitality-focused workplace.

Key Responsibilities Booking &

• Reservations: Manage incoming reservation inquiries via phone, email, website, and third-party booking platforms (OTAs). Process check-ins and check-outs, assigning rooms efficiently to optimize occupancy. Maintain up-to-date availability calendars and coordinate advance or group bookings. Billing &
Financial Handling: Calculate and issue accurate guest bills, invoices, and receipts upon check-out. Process daily payments (cash, credit cards, digital transactions) and reconcile daily transaction logs. Monitor outstanding balances, process refunds, and maintain exact basic ledger records.



Reception &
Administration: Greet arriving guests warmly, answer inquiries, and provide local recommendations. Manage front office communications, incoming mail, and central phone lines. Coordinate with housekeeping and maintenance teams to ensure prompt room readiness and issue resolution. Maintain reception inventory, order office supplies, and keep administrative logs organized.

Qualifications &

Requirements Proven experience in front desk administration, customer service, or hospitality billing. Basic accounting skills with experience handling point-of-sale (POS) systems or Property Management Software (PMS). Strong verbal and written communication skills with a guest-first attitude. Proficiency in Microsoft Office (Excel, Word) and online booking channels. Excellent organizational skills and high attention to detail.

Pay: ₹240,000.00 - ₹330,000.00 per month

Advantages
Food provided

Work Location: In person

📌 Hotel Receptionist Colaba (India)
🏢 Yash Enterprises
📍 India