TCS has been a outstanding pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: ITSM - Service Management

Experience Range: 5 to 12 Years

Location: Chennai

Interview Date: 19th September 26 (09:00 AM to 12:00 PM)

Interview Venue: Gate 04, TCS Siruseri Campus,Plot No. 1, G‑1, SIPCOT Information Technology Park

Near Siruseri Special Economic Zone (SEZ), Navalur Post, Siruseri, Chennai – , Tamil Nadu

Note-While coming for Walkin:-

· Please carry 2 or more copies of updated resume, 2 Passport size photo along with Govt ID proof(Xerox 2 copies)

· Please do not bring personal laptop or electronic gadgets to TCS premises.

Must Have:
Strong hands‑on experience in IT Service Management BAU operations
Deep knowledge of ITIL processes with real‑world execution experience
Expertise in ServiceNow ITSM modules and operational reporting




Proven experience handling Major Incidents and service outages
Strong governance mindset with focus on SLA adherence and risk reduction
Excellent stakeholder communication and leadership skills

Good to Have:
ITIL v4 Certification
ServiceNow ITSM Certification
Experience in BFSI or regulated enterprise environments
Exposure to automation and process optimization

Essential
Own and govern end‑to‑end ITSM BAU operations
Incident, Problem, Change, and Request and Knowledge Management processes
Act as Major Incident Manager and drive quick service restoration
Track, manage, and report SLAs, OLAs, and KPIs
Drive root cause analysis (RCA) and problem prevention
Ensure process compliance and audit readiness
Lead continuous service improvement (CSI) initiatives

Minimum Qualification:
15 years of full time education
Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

📌 Itsm Service Management 19th September 26 Walkin Chennai
🏢 Tata Consultancy Services
📍 Chennai