Key Deliverable of the Role
Experience in IT infrastructure management, systems administration, network troubleshoot and end-user services
Administration of AD, O365, Switches, Firewall, Gateway and Endpoint Security
Hands-on skills on Zscaler, FortiGate, Sophos Endpoint security measures
Worked on Manage Engine Asset Inventory and IT Helpdesk Ticketing System
Experience in setup VC Applications like MS Teams, Google Meet and Zoom

Skills, Softwares and Competencies:
Hardware &
Software Support
Install, configure, and troubleshoot of laptops, printers and mobile devices
Basic hardware replacement (RAM, HDD/SSD, batteries, etc.)
OS installation and configuration (Windows, Linux, macOS)
Application/software deployment and issue resolution
Network &
Connectivity
LAN/WAN troubleshooting and support
Wi-Fi access point management and configuration




VPN configuration and remote user support
User Access &
Identity Management
Active Directory (user creation, password resets, group policy updates)
Email account setup and permissions (Office 365/Exchange)
Cloud drive and folder access permissions like OneDrive and Durva
Security &
Compliance
Endpoint protection and antivirus management (e.g., Sophos, Defender)
Security patching and software updates
Awareness of basic IT security policies and user best practices
Ticketing &
Incident Management
Experience with ticketing tools (Zoho Desk, ServiceNow, Freshservice, Jira, Salesforce)
Tools &
Technical Proficiency
Remote support tools (AnyDesk, TeamViewer, RDP)

📌 It Executive Pune
🏢 ANAROCK Property Consultants
📍 Pune